Refund policy

Refund & Return Policy

Last Updated: 30 August 2026

At Minoura, we want you to love your purchase. If you need to return or exchange an item, please follow the guidelines below.

Returns or exchanges are accepted within 7 days of delivery.
Items must be unused, unworn, unwashed, unaltered, and in their original condition with tags attached.
Customers are responsible for return shipping costs for change-of-mind returns.
Original delivery fees are non-refundable unless the item is defective or we made an error.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos.

We will arrange an appropriate replacement, exchange, or refund, in accordance with applicable UAE consumer-protection laws.

Custom-made, personalized, or altered abayas cannot be returned or exchanged, unless the item is defective or incorrect.

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your bank or payment provider.

Contact us via WhatsApp or email with your order number and reason for the return. Please wait for our confirmation before sending the item back.

Contact:
Email: [store.meena7@gmail.com]